Frequently Asked Questions
Find answers to common questions about our jewellery, gold purity, pricing, and services
Last updated: January 9, 2026 | GST on gold jewellery: 3%
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Gold & Pricing Questions
What is the current gold rate at AALI GOLD JEWELZ?
Our gold rates are updated daily based on the international gold market and local Guntur market trends. We offer:
- 24K Gold: ₹6,548 per gram (99.9% purity)
- 22K Gold: ₹6,001 per gram (91.6% purity)
- 18K Gold: ₹4,911 per gram (75% purity)
These rates are for gold weight only. Making charges, GST (3%), and other applicable taxes are calculated separately.
How is jewellery pricing calculated?
Jewellery price = (Gold rate per gram × Weight in grams) + Making charges + GST (3%)
- Gold value: ₹6,001 × 10g = ₹60,010
- Making charges: ₹500 per gram = ₹5,000
- Total before GST: ₹65,010
- GST @3%: ₹1,950.30
- Final Price: ₹66,960.30
Why are making charges applied?
Making charges cover:
- Craftsmanship: Payment to skilled artisans
- Design & Pattern: Exclusive design creation
- Labor: Handcrafting hours (15-40 hours per piece)
- Wastage: Gold loss during manufacturing (typically 2-5%)
- Quality Control: Multiple quality checks and finishing
Our making charges range from ₹300 to ₹800 per gram based on design complexity.
Quality & Purity Questions
How can I verify the purity of gold purchased?
All AALI GOLD JEWELZ products come with:
- BIS Hallmark: Official Bureau of Indian Standards certification stamp
- Purity Stamp: Clearly marked (916 for 22K, 750 for 18K, 999 for 24K)
- Certificate of Authenticity: Detailed certificate with gold weight and purity
- Digital Verification: QR code linking to BIS database
You can also verify at any BIS-certified testing center. We provide free purity testing for 30 days from purchase.
What is the difference between 22K, 18K, and 24K gold?
| Karat | Purity | Best For | Color | Durability |
|---|---|---|---|---|
| 24K | 99.9% Pure | Investment, Bullion | Rich Yellow | Soft, Less Durable |
| 22K | 91.6% Pure | Traditional Jewellery | Bright Yellow | Durable |
| 18K | 75% Pure | Modern & Diamond Jewellery | Light Yellow | Very Durable |
Recommendation: 22K for traditional Indian jewellery, 18K for diamond-studded and daily wear pieces.
Are diamonds and gemstones certified?
Yes, all diamonds and precious gemstones at AALI GOLD JEWELZ are certified:
- Diamonds: GIA/IGI certification for clarity, color, cut, and carat
- Emeralds/Rubies: Gemological lab certification
- Pearls: Cultured pearl certification
- Documentation: Separate certificates for gemstones included
For diamonds above 0.30 carats, we provide detailed certification with laser inscription when available.
Shipping & Delivery Questions
What are your delivery options and timelines?
Note: Custom jewellery requires 7-15 days for crafting before dispatch.
Is jewellery delivery safe and insured?
Yes, we prioritize safety with multiple layers of protection:
- Full Insurance: All shipments insured for 110% of value
- Secure Packaging: Tamper-proof boxes with security seals
- Discreet Packaging: No external indication of jewellery contents
- Signature Required: Delivery only against recipient signature
- OTP Verification: For high-value deliveries (above ₹1 lakh)
- Police Escort: For deliveries above ₹5 lakhs in select areas
We've maintained a 100% safe delivery record since 2009.
Returns & Exchange Questions
What is your return and exchange policy?
7-Day Exchange
Free exchange within 7 days for size/fit issues
30-Day Quality Check
Free repairs for manufacturing defects
No Returns
Gold jewellery purchases are final (as per RBI guidelines)
Note: Custom-made jewellery cannot be exchanged. Damaged items due to mishandling are not eligible for free exchange.
Can I exchange old gold jewellery?
Yes! We offer attractive gold exchange programs:
- Gold Rate: Current day's rate minus 2% wastage
- No Making Charges: On exchanged gold weight
- Free Purity Test: On your old jewellery
- Extra Discount: 5% additional on new jewellery
Process: Bring old jewellery to our store → Purity testing → Value calculation → Choose new design → Pay difference only.
Documents Required: Original bill of old jewellery, ID proof, and PAN card for transactions above ₹2 lakhs.
Jewellery Care Questions
How should I care for my gold jewellery?
✅ Do's
- Store in separate soft pouches
- Clean with mild soap solution
- Remove before swimming/showering
- Polish with soft microfiber cloth
- Get professional cleaning annually
❌ Don'ts
- Don't expose to chemicals/perfumes
- Don't wear during heavy work
- Don't store with other jewellery
- Don't use abrasive cleaners
- Don't wear to bed
Professional Services: We offer free cleaning, polishing, and minor repairs for the first year.
Do you offer jewellery repair and maintenance services?
Yes, we provide comprehensive after-sales services:
Free Repairs
First year for manufacturing defects
Polishing
₹200-₹500 based on complexity
Resizing
₹300-₹800 for rings/bangles
Stone Replacement
At cost + labor charges
Lifetime Service: All AALI GOLD JEWELZ purchases come with lifetime customer support and repair assistance.
Still Have Questions?
Our customer support team is available Monday-Saturday, 10 AM to 7 PM
